Agents (FAQ’s)

Below, please find a list of our frequently asked questions regarding the Staffing At Home Program:

  1. What does the one time $5.00 fee cover?
              - The one time fee of $5.00 is for setting up your profile and processing your application.  This will allow you to stay active in our database and be searchable when employers are looking for agents for their programs.
  2. What does the $6.00 monthly Executive Membership fee cover?
              -This monthly fee is applied to agents that select our Executive Membership Upgrade.  This upgrade gives you the following benefits on top of the ones listed above:
    1. You will be highlighted and placed at the beginning of all employer searches
    2. You will be marketed by Staffing At Home to corporate clients throughout the world
    3. You will have the opportunity to write a short bio about yourself and have it placed on your profile, viewable to corporate clients.
    4. You will have the option of placing a picture on your profile to add a personal touch
    5. You will have the option of uploading a recording of a sample script that we provide to your profile so our corporate clients can hear a sample of your phone skills.
  3. What does the application process entail?
              A) Step 1: Complete the on-line application. Once completed, reviewed, and approved you will receive a welcome email explaining how to activate your membership.
              B) Step 2: Activate your membership through the link in our welcome email.  Here you will login with your user ID and create a password.
              C) Step 3: If you are selected as a match for a program, you will be contacted via email with further instructions.
  4. What information does the Employer see to make hiring decisions?
    The Employer will be able to view your photo, email address, primary phone number, your desired work schedule, your experience and biography.
  5. How can I sign up for additional training to expand my knowledge in the industry?
              -In the very near future, SAH will offer a variety of optional training programs to help you expand your industry knowledge.  These will be available through a new Training Upgrade where you will be able to select the training, date, and time that is convenient for you from our available days on the Training Calender. Please check back for further details or look for an email from SAH Management.
  6. How do the training programs work?
              - Our training programs are offered via the Internet. We offer an on-line web conferencing program where you login to a phone conference line to hear the trainer and log into a web link to see the training presentation. These training programs can be completed in the comfort of your own home.
  7. What equipment and software is required for training and to work as a home based agent?
              -You will need to have or acquire a DSL, cable, or high speed internet connection, a PC with a Windows 2000, NT or XP PRO (ideal) operating system, and Internet Explorer 7.0 or higher. In addition you will need a separate phone line with no features (caller ID, call waiting, etc) and unlimited long distance.
  8. How far in advance do I create my work schedule?
              -Generally we ask that you create your work schedule 7 days in advance however this is subject to change dependant upon the program and/or the corporate clients’ needs.
  9. How long will each shift be?
              - Our basic rule is that each shift worked is a minimum of 4 hours. You may customize your shift each day based on your availability i.e. mornings, afternoons, evenings, or the late (12 AM-7AM) shifts however shift length will depend on the program and/or the corporate client you are working for. 
  10. How much am I paid?
              -Your pay rate will be based on the program you are working on and/or be at the corporate clients’ discretion.
  11. How often am I paid?
              -You will be paid every 2 weeks however this is subject to change dependant upon the program and/or the corporate client you are working for.
  12. Will my calls be monitored?
              -For most programs your phone calls will monitored to ensure that we are providing quality customer service, secure data entry and accuracy to each caller however dependant upon the program and corporate client this is subject to change.
  13. As an independent contractor, what are my tax liabilities and benefits?
              - It is crucial that you keep receipts on the income that you are generating from your home based businesses for tax purposes i.e. expenses that you incur, i.e. the cost of your headset, while operating your business from home. You will be subject to self employment taxes on income generated that is greater than $400 annually. To download your 1099 tax form from the IRS, please visit www.irs.gov/pub/irs-pdf.f11040sse.pdf and for general tax information on being an independent contractor, please visit www.irs.gov

NOTE: Our Executive Membership profile is very detailed and provides you the best opportunity when presenting you to corporate clients who pay to access our database of profiles.  Even when you are hired for a program we recommend that you stay active. That is why we made it affordable because you never know when a more successful opportunity will come your way.